Contact

We are happy to assist you. Contact us by calling 033 0808 5587 from Monday through Friday 08:00 - 18:00 or use our contact form.

Our production facilities are closed on 2018-12-25 and 26 as well as on 2019-01-01. This may prolong delivery times by 2 to 3 additional workdays. Our customer service is not available on 2018-12-25 and 26, nor on 2019-01-01. On December 24 and 31, we are available to you from 8 to 12 a.m. We ask for your understanding.

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How do I create my print files?

  • Bleed: create 1mm bleed on every side from the finished format size
  • Distance to the edge: place important information at least 3mm away from the edge of the artwork format size
  • Graphics which are placed too close to the edge of the finished format size: should be projected beyond the bleed.
  • Resolution: at least 300dpi
  • File format: PDF/X-4:2010, PDF/X-1a:2001, JPG
  • Writings: embedded or converted into vector graphics
  • Colour mode: CMYK, levels of grey or HKS
  • Colour profile: ISO Coated v2 300 % for coated papers
  • Colour saturation: the total colour saturation should never exceed 280%, minimum saturation is 15%.
  • Transparencies: only possible using PDF/X-4:2010 format
  • Cutting and register marks: please do not use them
  • Layers, passwords, comments, form fields, buttons or videos: please delete them
  • Spelling mistakes and overprint modes: will not be checked by us

Please configure a product to get further information.


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