Contact

We are happy to assist you. Contact us by calling 033 0808 5587 from Monday through Friday 08:00 - 18:00 or use our contact form.

Our production facilities are closed on 2018-12-25 and 26 as well as on 2019-01-01. This may prolong delivery times by 2 to 3 additional workdays. Our customer service is not available on 2018-12-25 and 26, nor on 2019-01-01. On December 24 and 31, we are available to you from 8 to 12 a.m. We ask for your understanding.

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Voucher use

Vouchers

We send our vouchers in the form of a code consisting of both letters and numbers. It’s easy to redeem them – simply follow these steps:

 1. Choose the product, quality and delivery time in our online shop.

 2. After selecting any additional options and the payment method, a field for entering a voucher code appears.

 3. Enter your voucher code and click “verify”. The amount of the voucher is then automatically deducted from the sum due.

Please note:
Each voucher code may only be used once. In addition, some voucher codes are valid for first-time customers only. If you have any problems redeeming your voucher code online, please contact our customer service centre; our team will be happy to assist you.




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