Method 1:
We've put all the FAQs into a list for you so that you can find the answer to your question even faster. Just click on a question
and you will be taken directly to the corresponding answer.
Method 2:
Use the following function in your browser: Menu – Edit – Search and search the text for the term you're looking for.
Method 3:
You can also send us your question via e-mail, which we will gladly answer within 24 hrs (Monday-Friday):
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New or corrected data can only be submitted by Upload when the order status is 'order placed' or 'artwork has not been submitted yet'.
Data amendments cannot be guaranteed in the case of any other status messages. Should a change not be possible, we will confirm this in
a separate message.
An address different to the delivery address already selected for the order can be entered via your online account providing the order
is not already at the 'Print and Cut' stage.
We cannot ship to P.O box addresses!
Standard - Delivery should be made within 5-7 working days, depending on the product¹ and if the artwork and payment are received
correctly, before the end of the stated deadline.
Express - Delivery should be made within 4-5 working days, depending on the product¹ and if the artwork and payment are received
correctly, before the end of the stated deadline.
SameDay - Delivery should be made within 3 working days, depending on the product¹ and if the artwork and payment are received
correctly, before the end of the stated deadline.
SameDay+ - Delivery should be made within 3 working days, depending on the product¹ and if the artwork and payment are received
correctly, no later than 7.30pm.
Please note: For orders with runs higher than 20,000 pieces, part-delivery can be made.
¹ does not apply for the complete range of products
SameDay+ makes it possible for you to order desired products on work days up until 7.30pm and receive the goods within 3 working days. This is
only possible if we confirmed your correct artwork and receipt of payment, before this deadline.
One product only can be placed per order. For each order, you will receive one order number from us. This guarantees optimum dispatch times for
each product.
Should you receive an order which is not to your satisfaction, to make a complaint, please contact one of our Customer Advisors immediately after
receipt of your parcel to notify us of your complaint. Please also submit a complaint form which can be found in your online account and send 50
samples of your complaint to our Derbyshire address. Once the complaint samples and form have been received, our Total-Quality-Management team
will process your complaint and be in touch with you as soon as possible.
Would you like to cancel your order? If so, please log into your online account and click on the button that reads "cancel order".
Once this button has been clicked, your order will show online as being cancelled for you. Please note that orders which read as being at the
'print and cut' or 'your parcel has been shipped' stage, cancellation will not be possible.
Payment through PayPal is easy, fast and secure.
Choose the payment method PayPal while ordering and you will then be forwarded to the safe websites of the payment service provider PayPal. Just follow the instructions there and finish payment.
You will receive an according confirmation separately.
Instant bank transfer "Sofortueberweisung"
Payment with instant bank transfer is easy, fast, safe and free. You just need an online banking account, which enables transaction according PIN/TAN mode. A registration is not neccessary. Please click here for further information: https://payment-network.com/.
Worldpay - The simple way to shop online; easy and safe thanks to SSL encoding. Our partner for credit card payments is WorldPay, a
company in The Royal Bank of Scotland Group (the fifth largest bank group in the world). More information on WorldPay can also be found at
www.worldpay.com.
We accept the following credit cards: Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, MasterCard, Solo, UK Maestro; (we do not accept
AmEx!)
To guarantee your security, our Online shop uses SSL-encryption.
New to PrintCarrier.com? Register if you are not yet one of our customers. You will be directed automatically to the registration form when you
place an order with us. After you have entered all of the product data, you'll arrive at the button "check out". Then the window will open for
entering your personal data. Please complete the fields that follow. Your details will be stored and you will not need to re-enter them for
future orders. As a registered user, you will also have 24/7 access to your order information.
This paper has an opaque base coat, which is wood-free and has wet strength. The reverse is yellowish or blue and does not allow images underneath
(e.g. on advertising pillars) to shine through.
Limited weather resistance means that the stickers can be used outside to a limited degree. The durability of the print and the material depends on
the weather, e.g. the print and the material are durable depending on the substrate and the weather.
In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on very many factors, including
the character of the paper of individual manufacturers e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic
conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of
this sort, then due to the way our system works – the fullest use to capacity of our formes and machines – this will not constitute a reason for
complaint.
We do not provide printing on coloured paper. However, should you want a coloured background, it is possible to create this as a colour within
your artwork.
For technical production reasons, we unfortunately cannot take into consideration the grain of the paper when placing your order. We therefore
cannot always rule out the possibility, under certain circumstances, of slight opening when sheets are folded. Opening can be prevented by scoring
papers weighing over 170g/qm.
This is the impression of a linear indentation in paper, cardboard or board using scoring lines or scoring rollers. The material is just displaced and
compressed. Scoring prevents the material splitting or breaking when doubled or folded. Please be aware: the grain of the paper cannot be taken into
consideration when producing folded goods.
For posters (up to A0 size) we offer 100gsm, 115gsm and 135gsm gloss paper. For plots (up to A0 size) we offer 120gsm affiche paper, 240gsm (for indoor
usage) and 175gsm backlit film.
Special parallel fold is when the product is folded once in the middle. It is then processed again in a Special parallel fold. We can provide a
z-fold of up to 8 pages; over 10 pages, leaflets are processed using a Special parallel fold.
Please create a 1mm bleed (3mm for posters) on each edge additional to the finished format. Important information (such as text/logos or graphics)
should be placed at least 3mm away from the edges (5mm for posters and 7mm for magazines). For punched flyers, please allow 1.5mm bleed. Please
create your artwork so it meets our standard data format. We recommend using our free templates when creating your files.
JPEG (jpg) is a format for compressed pixel images. JPG format compresses files so that can be used on the internet or for the fast exchange of data.
PDF (portable document format) is a cross platform format for printable documents, which was developed by the company Adobe Systems.
TIFF (tagged image file format) is for saving image data.
EPS (encapsulated postscript file) is a graphic file in the PostScript page description language, which meets the requirements need to allow binding of a
document.
Please always supply your artwork using CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK. Colour saturation
should not exceed 240% in total; otherwise this will result in faulty printing. For a deep black within your artwork, we require 50% C 50% M 0% Y 100% K.
Do not use any decorative or special colours for any 4-colour products. This will inevitably lead to misinterpretation in coloration. Please only use
process colours in your artwork. If special colours are used, we would ask you to replace these with the appropriate CMYK value.
Please be aware there will be slight variations in colour between the colours on your screen/from a printout using an Inkjet printer and the finished
printed product. Computer screens show colours using the RGB system, an offset printer uses CMYK. Both colour systems are very sophisticated but not every
conceivable colour is shown exactly the same in both systems. This is why your files should be created in CMYK mode using image processing programs in order
to be suitable for printing.
Please submit all files as individual pages and the pages numbered consecutively.
The correct imposition, we will then do for you.
Example: A4 12 pages: Please download 12 DIN A4 files.
The data format must be 21.2cm x 29.9cm. Important text, graphics and information should be placed at least 7mm from the final format.
PDF files must be compatible with the ISO PDF X/1-a 2001 standard.
Always save the PDF as PDF version 1.3 and make this compatible with Acrobat 4.0.
All images and colour profiles must be embedded.
Only printable elements are permitted, which means no comments, form fields, buttons or videos.
PDF files that contain OPI links cannot be printed.
Permitted colour spaces are CMYK and grey levels. The ICC-based colour spaces CalRGB, CalGray and Lab may only be used in association with an ICC-Profile.
Avoid N-Channel (colour separation).
Transfer functions (gradation curves) are not allowed.
Please do not supply Photoshop-PDFs. Always create a JPG/JPEG or TIF/TIFF file from Photoshop.
The data in your generated PDF file must be created centrally otherwise there may be misalignment in the document.
In case of vector graphics, all text must be converted into paths. Please always supply artwork in CMYK mode. Colours created in RGB mode are generally never
the same as colours created in CMYK. Colour saturation should not exceed 240% in total; otherwise this will result in faulty printing. For a deep black within
your artwork, we require 50% C 50% M 0% Y 100% K.
Creating black
For best results when creating black within your artwork, we require 50% C 50% M 0% Y 100% K.
Choose 'file verification' and Printcarrier will check your files to ensure they are the correct size, resolution and bleed requirements have been met.
We cannot accept any responsibility for spelling mistakes and design imperfections.
In the case of 4/0 coloured visitor cards in bundles, please number artwork chronologically. For example: in the case of 2 x 1,000 visitor cards –
VK1.pdf, VK2.pdf. In the case of 4/4 coloured visitor cards in bundles, please name your files like this: VK1_Front.pdf, VK1_Back.pdf, VK2_Front.pdf,
VK2_Back.pdf etc.
Rasters (dots per inch) consist of rows of dots running at right-angles: raster lines. The raster width gives the number of raster lines per cm. A 60 raster,
for example, has 60 lines per cm, so there are 3600 raster dots per cm2; see formats.
